2016 Call Centre Agent Recruitment by MacTay Group

The MacTay Group is a leading consulting company
with its sole aim to nurture and improve growth in
people and establishments by offering strategic and
operations consulting services.
Our 30 year success story has been one filled with
excitement and fulfilment for our clients, overcoming
difficult challenges, cutting across Private, Public and
social sectors while staying true to our beliefs that
limitations are only a figment of the imagination, with
our committed and innovative team, we have proved
this time and again.

Our focus has always been to maximize output,
performance and excellence, and this can be attested
to by the numerous brands we have worked with in
West Africa.
Call Center Agent
Job TypeFull Time
QualificationBA/BSc/HND
LocationLagos
Job FieldCustomer Care
Description
Determines requirements by working with
customers.
Answers inquiries by clarifying desired information;
researching, locating, and providing information.
Resolves problems by clarifying issues; researching
and exploring answers and alternative solutions;
implementing solutions; escalating unresolved
problems.
Fulfills requests by clarifying desired information;
completing transactions; forwarding requests.
Sells additional services by recognizing opportunities
to up-sell accounts; explaining new features.
Maintains call center database by entering
information.
Keeps equipment operational by following
established procedures; reporting malfunctions.
Enhances organization reputation by accepting
ownership for accomplishing new and different
requests; exploring opportunities to add value to
job accomplishments.
Method of Application
Visit Mactay's career website on Workable to apply https://mactay.workable.com/jobs/179347